TERMS AND CONDITIONS
BostonLimoService.com is pleased to provide services to you subject to the following terms and conditions. Please read this agreement carefully, before accessing or using the Service. By using this web site and or the service, you expressly agree to be bound by the terms and Conditions set forth herein without limitation or qualification. and acknowledge that any other agreements between you and BostonLimoService.com are superseded and of no force or effect. All content in the BostonLimoService.com Website (the "Site") is intended only for residents of the United States. BostonLimoService.com maintains the Site for your personal use and information.
Waiting Time (Apply only for point to point service)
Airport Domestic Arrivals: Waiting charges begin 15 minutes after the scheduled pick-up time. After 15 minutes waiting time charges are assessed hourly. We do not charge any waiting time fee for any flight delays. Please note we must have the proper flight number & airline on airport pickups.
Airport International Arrivals: Waiting charges begin 45 minutes after the scheduled pick-up time on departures. After 45 minutes waiting time charges are assessed hourly. We do not charge any waiting time fee for any flight delays. Please note we must have the proper flight number & airline on airport pickups.
Non-airport Pickups: Waiting charges begin 15 minutes after the scheduled pick-up time. After 15 minutes, waiting time is retroactive to the scheduled pick-up time. Waiting Time charges are assessed hourly.
Train schedules cannot be monitored therefore billing begins at the scheduled pick-up time.
Where To Meet Your Driver at Logan Airport
****Important ****Chauffeurs are not permitted inside the terminal at any time for any reason. Chauffeurs must wait by their vehicle and will be standing outside at the designated limousine stand of every terminal. Please be aware that the Massachusetts Port Authority and the Massachusetts State Police do not allow your chauffeur to wait more than 10 minutes. It is recommended that you call the office or your driver after you have collected your luggage. It will take the driver 8-15 minutes to arrive at the designated limo area if he wasn't already there.
At each terminal there is a "limo stand" designated area by Massachusetts port authority.
Terminal 
Go outside the baggage claim, cross over two traffic lanes and walk to the left to Meet your driver at the designated limo stand.
Terminal 
Pickups are at the arrival level. Go outside the terminal, cross 2 traffic lanes into the garage. There will be a big sign for limos. Driver will be waiting with your name on a sign.
Terminal 
From baggage claim take the elevator to central parking ground level . As soon as you exit you will see the limo pickup area.
Terminal 
Proceed to the terminal exit. Go outside the door, cross over two traffic lanes and walk to the left. Driver will be waiting for you at the limo stand.
Boston South Station (All Trains)
Exit South station terminal to Atlantic Ave. Walk to the left towards taxi stand.
Pets and Luggage
Each vehicle can carry a specific number of pieces of luggage. Therefore you have to choose the type of vehicle that can fit the number of passengers and their luggage. The price of the service given, includes the number of pieces of luggage on the reservation form. If the passenger has more luggage than the vehicle would fit, he/she will need to choose a different type of vehicle or call us for advice. BostonLimoService.com reserves the right to refuse to carry any additional luggage or animals that were not agreed on when the reservation was made. This also applies to animals that are not placed in their crate.
All Cancellations
All cancellations must be sent via e-mail
to
csbostonlimo@gmail.com, BostonLimoService.com will reply
to you with a cancellation notification e-mail. Save this
e-mail for future reference as timely proof of your
cancellation.
We do not accept phone cancellations. The date and time on which the cancellation
email notice is received by
BostonLimoService.com its agents will determine the applicable
cancellation fee. It would be advisable to
follow up with a phone call. We do not take any
responsibility for cancellation fees resulting from
mistakes, the weather, flight cancellations, family emergencies, double booking or
wrong dates or information. Only if a cancellation request
is made within 1 Hour after the reservation was made it can
be cancelled free of cost.
If cancellation is made after 1 Hour of reservation there
will be no refund of deposit.
Charge backs
from credit card issuing banks are subject to the above
policies.
Point to Point Service Cancellations
Round Trips must be cancelled as two separate
reservations. A cancellation fee equal to 30% of the trip
cost will be charged for any cancellation from time of
booking up to 24 hours before scheduled pick-up time.
Cancellation within 24 hours of scheduled pick up time will
result in a full charge equal to the cost of the trip.
A
nonrefundable deposit of 30% is required for reservations.
Charge backs from credit card issuing banks are subject to
the above policies.
Hourly Service Cancellations (Applies to all vehicles)
A nonrefundable deposit of 30% will be charged at the time of booking. Cancellations within 7 Days of scheduled pickup time forfeit 100% of the total bill. Charge backs from credit card issuing banks are subject to the above policies.
Wedding and Prom Package Cancellations (Applies to all Vehicles)
All Wedding and Prom Package Deals are 100% Non-Refundable
from the date and time that the booking is made, whether or
not the service is used.
Packages are Billed
garage to garage, the hour starts from the time the vehicle
leaves our facility in Boston until the vehicle arrives back
to our facility in Boston.
Charge backs from credit card
issuing banks are subject to the above policies.
Changes in Booking.
Any change to an existing reservation has to me made via email by sending an email to csbostonlimo@gmail.com or phone by calling (617) 350-5222. When the change is made, a revised email will be sent to the customer with the updated information. During a service, if the customer changes the drop off location, additional charges will apply based on the new location. For hourly service, additional hours can be added at the same rate of the original booking ( As long as the vehicle is available). BostonLimoService.com reserves the right to refuse to extend the service if the vehicle is not available, ending the service at the original contract agreement. BostonLimoService.com is not responsible for personal property left in vehicle. All vehicles are none smoking. Passengers are prohibited to open the vehicle door while the car is moving, throwing objects from the vehicle or shouting and sticking body parts out. Food consumption is not recommended and alcohol is only allowed in the limousines. If any of the passengers get sick in the vehicle, and/ or damage the interior of the vehicle a $300 cleaning fee will be charged to the credit card on file.
During the Service/Ride
BostonLimoService.com is not responsible
for personal property left in vehicle. All vehicles are none
smoking. Passengers are prohibited to open the vehicle door
while the car is moving, throwing objects from the vehicle
or shouting and sticking body parts out. Food consumption is
not recommended and alcohol is only allowed in the
limousines. If any of the passengers get sick in the
vehicle, and/ or damage the interior of the vehicle a $300
cleaning fee will be charged to the credit card on file.
The customer accepts a minimum
monetary responsibility of $300 for any "Physical
Damage" to the vehicle caused by any passenger.
This includes damage resulting from improper use of the
vehicle and its contents, including but not limited to
audio/video equipment, lighting, upholstery, carpet and all
other exterior/interior vehicle components. Decision as to
the unusual use or wear of the vehicle rests solely with
BostonLimoService.com Com Inc.
Standing up in our the vehicles is
prohibited, even if the vehicle is stopped in traffic. and
should be seated at all time. Underage passengers should
always be accompanied by one or two adults.
Passengers will allow the chauffeur to open and close all doors at all times to insure the safety of all passengers and the vehicle. Clients and their guests agree to maintain acceptable personal conduct at all times.
No-Show Fee
A no-show fee equal to the total trip cost plus applicable waiting time will be charged when the passenger fails to show at the designated location. In order to avoid this charge, passengers should not leave designated pickup locations without calling BostonLimoService.com at (617) 350-5222.
Surcharges
An early morning surcharge will be added for service scheduled Before 6:00 am or
after 12:00 midnight.
All out-of-pocket charges, including two-way tolls, parking,
airport fees will be billed to customer.
Stops are charged
$20.00 each for in route stops, apply only to flat rates
(Point to Point Service)
All rates exclude 20% service fee and 10% Administrative Fee.
There is a $35.00 surcharge for service scheduled Easter
Sunday, Memorial Day, Independence Day, Labor Day,
Thanksgiving, Christmas Day, New Year's Day, and after 5:00
p.m. Christmas Eve and New Year's Eve.
note: A
nonrefundable deposit of 30% is required
for reservation
Methods of Payment
We accept cash and most major credit cards, AMEX, Master Card, Visa, and Discover cards.
Hourly Rates
Hourly rates are Billed from the time the driver leaves the BostonLimoService.com facility in Boston MA, until the time he returns. Fractions of an hour are charges at a half-hour rate.
Gratuity and tips
BostonLimoService.com chauffeurs receive the 20% service fee in full as their gratuity.
Other
While every effort is made to ensure specified times are met, if the limousine is late in excess of 30 minutes due to unforeseen traffic, uncontrollable weather conditions, or other circumstances beyond our control, the customer has the option to cancel the service and receive a full refund on the unused portion of the trip. However, if the clients choose to still take the service, then no compensation may be claimed.
We reserve the right
BostonLimoService.com, Inc. reserves the right to cancel any Service without Refund, If the Operator or the Office feels that the Renter/Party of the Renter is putting the Operator or The Mode of Transportation or The Renter/Party of the Renter in danger of Injury. Or if the Renter/Party of the Renter is in the possession of any Illegal Material or Substance, this service will be canceled without refund. This is without exception. BostonLimoService.com unable to perform under this agreement, its liability is limited to a full refund of money paid by customer, and shall not exceed the deposit paid. BostonLimoService.com assumes no responsibility for lost or damaged baggage or personal belongings, nor for any items left in the vehicle.
Electronic Communications
When you visit BostonLimoService.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Acceptance
Use of the BostonLimoService.com ("BostonLimoService.com") web site at .. (collectively, the "Web Site") and the on-line reservation services (the "Services") provided by BostonLimoService.com are subject to the terms and conditions of use set forth below ("Terms of Use"), which include the Privacy Policy set forth at BostonLimoService.com/privacy and incorporated into these Terms of Use by reference. please read these terms of use carefully before using the web site or the services. By using the web site or the services, You agree to these terms of use. If you do not agree to these terms of use, do not use the web site or the services. BostonLimoService.com may change these terms of use from time to time without notice, and such changes will be effective on the date they are posted on the web site. Use of the web site after such changes have been posted constitutes your acceptance of all such changes.
Use of the Web Site and the Services
You may only use the Web Site and the Services in accordance with the Terms of Use, any posted policies and procedures that appear on the Web Site, and for lawful purposes. You agree not to use the Web Site to: (a) transmit any material that infringes or misappropriates any third party's copyright, trademark, trade secret, patent, or other proprietary rights, (b) transmit any material that is false, inaccurate, fraudulent, or misleading, (c) distribute computer viruses, worms, or software intended to damage or alter a computer system without the owner's consent, (d) use "auto-responders," "cancel-bots," or other similar mechanisms that generate excessive network traffic, (e) transmit any unlawful, harmful, defamatory, pornographic, obscene, vulgar, threatening, harassing or otherwise objectionable material, (f) send or relay any unsolicited advertising or chain letters, or (g) attempt to gain unauthorized access to the Web Site or any part thereof, or other accounts, computer systems or networks connected to the Web Site, through login password mining or any other means. BostonLimoService.com reserves the right to terminate your access to the Web Site or Services at any time without notice if it determines, in its sole discretion, that you have abused or violated any of these terms and conditions.
ID Number, Password and Security
You are responsible for maintaining the confidentiality of any user ID and/or password provided to you by BostonLimoService.com for use in connection with the Web Site or the Services. You are solely responsible for all activities that occur under your user ID and/or password, and you agree to notify BostonLimoService.com immediately of any unauthorized use of your user ID and/or password or any other breach of security related to the Web Site. BostonLimoService.com will not be liable for any loss or damage arising from your failure to safeguard your user ID and/or password or to comply with this section.
Proprietary Rights
The Web Site, certain content therein, the Services and any underlying software may be protected by copyright, trademark, patent, and/or other intellectual property and proprietary rights laws and are owned (along with all proprietary rights therein) by BostonLimoService.com and its licensors. You agree that you will not copy, distribute, republish, display, post, transmit, download, or modify any content you obtain from the Web Site without BostonLimoService.com's prior written permission; provided, however, that you may download or print a copy of information from the Web for your use in learning about, reserving, or using the services.
Warranty Disclaimer
The web site, the services, and any information provided through the web site are provided by BostonLimoService.com on an "as is" basis, and neither BostonLimoService.com nor its subsidiaries, partners, affiliates, vendors or subcontractors make any representations or warranties of any kind, express or implied, as to the operation of the web site or services or the information made available by or through the web site or the services. In addition, BostonLimoService.com disclaims all warranties, express or implied, statutory and non-statutory, including but not limited to, the implied warranties of merchantability, accuracy of information, title, quiet enjoyment, fitness for a particular purpose and non-infringement, or any warranty arising from course of dealing or custom of trade. Neither BostonLimoService.com nor any of its subsidiaries, partners, affiliates, vendors or subcontractors warrants that use of the web site will be uninterrupted, available at any time or from any particular location, secure or error-free, that defects will be corrected, or that the web site is free of viruses or other potentially harmful components. Some jurisdictions may not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.
Limitation of Liability. In no event will BostonLimoService.com, any of its subsidiaries, partners, affiliates, vendors or subcontractors, including their respective officers, directors, employees or agents, be liable for direct, indirect, incidental, special, punitive or consequential damages (including without limitation those resulting from lost profits, lost data or business interruption) arising out of the use of or inability to use the web site, the services, or any websites linked to the web site, whether based on contract, tort or other legal theory, and regardless of whether BostonLimoService.com knew or was advised of the possibility of such damages. BostonLimoService.com's aggregate liability arising from or relating to the web site or the services (regardless of the cause of action, whether under contract, tort, or other legal theory) is limited to $50. The foregoing limitations of liability are independent of, and shall apply regardless of, any failure of essential purpose of any limited or exclusive remedy. You acknowledge that BostonLimoService.com has agreed to provide the web site and the services in reliance on the exclusions of liability and disclaimers of warranty set forth herein. Some jurisdictions do not allow the limitation of incidental or consequential damages, so the above limitation may not apply to you..
Indemnification. You agree to indemnify and hold BostonLimoService.com, its subsidiaries, partners, affiliates, vendors, subcontractors, officers, employees, and agents harmless from any and all losses, liabilities, damages and/or costs (including reasonable attorneys' fees) arising from any third-party claims arising from or related to your use of the Web Site, the Services or your violation of the Terms of Use.
Arbitration. All claims, disputes and controversies arising out of, relating to, or in connection with, the Terms of Use, or the breach thereof ("Dispute"), shall be resolved by final and binding arbitration before the American Arbitration Association ("AAA"). The AAA arbitration shall be conducted in Massachusetts, . by three AAA arbitrators to be selected by the parties to the Dispute. If the parties are not able to agree on the selection of the AAA arbitrators, they shall follow the AAA's arbitrator selection process. In either event, the AAA arbitrators shall be selected no later than thirty days following the filing of Claimant's demand for arbitration and at least one of the three AAA arbitrators shall be knowledgeable and experienced in the commercial aspects of similar transportation services. Arbitration proceedings brought under this provision shall not be consolidated. Discovery shall be limited to: (1) one set of document requests per party; (2) one set of interrogatories per party; and (3) three depositions per party (30(b)(6) depositions shall count as one deposition regardless of the number of persons produced to testify on behalf of the legal entity). If a party adds a cause of action to its demand for arbitration or counterclaim after it has received written discovery from another party, then the party issuing such written discovery shall be entitled to a second set of written discovery. Discovery disputes shall be resolved by the AAA arbitrators no later than seven calendar days following the AAA's receipt of one memorandum from each party to the discovery dispute. A final hearing on the merits shall last no more than four consecutive business days and shall occur no later than five months following the date of the filing of the demand for arbitration (the "Hearing"). Pre-Hearing briefs shall not exceed twenty-five pages and post-Hearing briefs, which shall be filed no later than seven calendar days after the conclusion of the Hearing, shall not exceed fifteen pages. The AAA arbitrators shall make detailed written findings to support their final award and such final award shall be delivered to the parties no later than thirty calendar days following the conclusion of the AAA's final hearing. Judgment upon the final arbitration award may be entered in any court having jurisdiction.
General.
The Terms of Use will be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts as they are applied to contracts entered into by residents thereof and performed entirely within the Commonwealth of Massachusetts. If any provision(s) of the Terms of Use is found to be contrary to law, then such provision(s) will be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect. Any waiver, modification, or amendment of these Terms of Use must be in writing and signed or otherwise authenticated by BostonLimoService.com. You may not assign this agreement to any other party, and any such attempted assignment is void. The Terms of Use constitute the entire agreement between you and BostonLimoService.com with respect to the Web Site and the Services and supersede any and all prior or contemporaneous oral agreements; however, notwithstanding the foregoing, the Services shall also be governed by any terms set forth on the confirmation you receive from BostonLimoService.com, to the extent such terms are not inconsistent with these Terms of Use.
The aforementioned Terms of Service are subject to change.
Any rights not expressly granted herein are reserved.
Renter/Client accepts all the above terms and conditions and all responsibility for any and all Damages caused by Client or Their Party plus all downtime for Repairs, without exception. A $300.00 fee will be charged if a passenger gets sick in a mode of transportation or caused any Damage to BostonLimoService.com car or its content plus all downtime till back in service.
TRADEMARKS. BostonLimoService.com and other marks indicated on this site are registered trademarks of BostonLimoService.com, Inc. and other all graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of BostonLimoService.com, Inc. BostonLimoService.com trademarks and trade dress may not be used in connection with any product or service that is not BostonLimoService.com's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits BostonLimoService.com. All other trademarks not owned by BostonLimoService.com that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by BostonLimoService.com.
PRIVACY POLICY
When you register or use BostonLimoService.com Website, we will respect your privacy in accordance with the policy set forth in this statement. BostonLimoService.com will not give your information to anyone without your consent. The information you provide us with, is used to help personalize user information and offers for you. Your name and address information may be used only for mailing you offers from BostonLimoService.com. Your e-mail address is used for sending you confirmations and updates about BostonLimoService.com services.